Privacy Policy
Last updated: July 6, 2026
What data we collect
When registering an organization, we collect an email, a name and an organization name. When taking a ticket, a client only enters the fields the category owner enabled: full name, phone, national ID and/or email. We don't request data that isn't needed to run the queue.
How we use the data
Data is used to build the queue, let operators call clients, send notifications (email, Telegram, browser) and run the public display board. Usage analytics is kept anonymized wherever possible.
Cookies and local storage
We use technical cookies for authentication (owner/operator session) and to remember the selected interface language. We do not use advertising or tracking cookies.
Third-party services
We use Kaspi QR to accept payments. For notifications we use the Telegram Bot API and our own SMTP server for email. These services only receive the data required for their function — for example, a phone number for Kaspi or a chat_id for Telegram.
Your rights
You can request access to, correction of, or deletion of your data by writing to the organization's contact email or to e-kezek support. An organization owner can deactivate the organization and stop data processing at any time.
Contact
For questions about personal data processing, write to support@e-kezek.kz.